Policies
At Secret Garden Wedding, we are dedicated to ensuring a delightful experience for all our guests.
To maintain the safety, serenity, and ambiance of our venue, we have implemented the following policies:
Reservations and Scheduling:
Reservations operate on a first-come, first-served basis, secured with a non-refundable payment.
For date changes, efforts will be made to adjust; any non-transferable or non-refundable fees fall on the client.
In cases of cancellations, notify us immediately in writing; a tiered fee based on notice period applies.
Force Majeure: In uncontrollable circumstances, events may be rescheduled or credits transferred without refunds.
Venue Guidelines:
The ambiance of the venue should be respected; loud noises and music are restricted.
Event end time: midnight. Music volume is reduced by 11 PM and stops at 11:55 PM. Guests should leave by midnight, with cleanup finalized by 12:30 AM.
Restore the venue to its original state after events, including trash and decoration removal.
Vendor and Equipment Policies:
DJ services are solely provided by Summer Bounce Entertainment.
Rentals are sourced from Touch Of Glass Rentals, with other items needing prior approval.
Client property (e.g., equipment) should be set-up and removed on the event day.
Alcohol and Conduct:
Alcohol sales are forbidden. Serving ends by 11:45 PM and is only conducted by Secret Garden staff.
Serving individual shots are prohibited.
Intoxicated or disruptive guests may be escorted out.
Vehicles can't remain overnight; ensure transportation arrangements.
Safety and Liability:
Fireworks are not allowed for the safety and serenity of the venue.
We aren't liable for damages or losses. Clients are billed for damages caused by their party or contractors.
Clients must hold Secret Garden harmless from any claims or liabilities.
Liability insurance is maintained by Secret Garden, and client's third-party vendors should have their own.
Additional Provisions:
Smoking is prohibited within specific areas like the barn and tents.
Secret Garden provides amenities such as tables, chairs, and lighting as part of the rental.